Professional Summary
AWS-certified IT professional transitioning into cloud engineering with a strong foundation in systems management, backend development, and enterprise-scale learning technologies. Skilled in AWS services, automation, and scripting with a solutions-driven mindset. Adept at cross-functional collaboration and stakeholder communication, with proven strengths in problem-solving, analytical thinking, and continuous learning.
Core Competencies
- Proficiency with AWS services (EC2, VPC, IAM, S3, Lambda, etc.)
- Familiar with programming: HTML, Python, Java, SQL, JavaScript
- Experience with Jira, Service Cloud (SF), ServiceNow
- Familiarity with IaC tools: CloudFormation, Terraform
- Proficient in MS Office and Salesforce
- Familiarity with Machine Learning and Data Analysis/Science
Professional Experience
K12/Stride, Corp – Senior Manager, Learning Solutions/FuelEd Operations
2010 – 2025 | Reston, VA (Remote)
- Managed team tasked with day-to-day operations of proprietary SIS system.
- Created and managed 30K+ LMS course sections monthly across Blackboard/Brightspace.
- Provided front-line support and maintenance for 100K+ active sections.
- Oversaw course/section/catalog organization in Peak to ensure timely delivery.
- Led annual retirement and replacement of courses.
Aventa Learning – Curriculum Support Manager
2007 – 2010 | Anthem, AZ (Remote)
- Managed support, operations, and deliveries of courses across multiple LMS platforms.
- Handled internal and external customer support via ticketing systems and email.
- Performed conversion and maintenance of courses across 5 LMS systems.
- Delivered and loaded course content for KCDL business lines.
Aries Technology / Cisco Systems – Business Analyst
2001 – 2007 | Phoenix, AZ (Hybrid)
- Enhanced and maintained Cisco Networking Academy Management System.
- Produced business design documentation for system enhancements.
- Created wireframes, business rules, and requirements documentation.
- Served as communication link between business and IT teams.
- Assisted QA team with test script writing and execution.
Education
Bachelor of Science (BS), Information Technology – University of Phoenix, Phoenix, AZ